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We take pride in giving our customers the best service experience possible.

At Optimum, we work hard taking care of you. It's the reason we do everything we do. We are always ready to answer your questions, listen to your comments and respond to your recommendations.

We're always here to help - 24/7

  • Connect with us your way. Visit optimum.net/support to get the help you need at your fingertips.
  • The Optimum Support App makes it easy to manage your Optimum account, right from your mobile phone. You can pay bills, troubleshoot technical issues, track your technician's arrival time and more.
  • Our Certified Optimum Technicians are available when you need them, even on a Sunday.
Optimum Service Truck

Committed to Service.

While we are committed to satisfying our customers through superior picture quality, internet connectivity, and crystal clear voice connections, we do realize issues can arise. To ensure a worry-free experience for our valued customers, we have the following options available to you:

Optimum Devices - Premier Technical Support

Premier Protection & Support

A virtual help desk you can access for all your connected devices.

Optimum Service Support and Truck

Service Protection

A plan to ensure a worry free experience when you need in-home services.