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At Optimum, we're committed to making our products accessible to customers with disabilities. All of our TV, phone and internet services offer features that can be customized based on your personal needs. As part of our commitment to Accessibility, our websites are monitored regularity and tested with screen readers. If you have any issues viewing our web sites, please contact us at 866-575-8000.

 

Hearing Solutions

Closed Captioning - display captions for programs.


Report a Closed Captioning issue


TTY Dialing - Optimum Voice service is compatible with teletype devices for the hearing impaired.


Live Chat - customer support is available online 24/7.


Caller ID on Optimum TV - incoming phone numbers of callers appear on your TV screen.


Visual Voicemail - get your messages on your computer or receive a text or email whenever you have a new voicemail message.


Set up Text/Email Alerts


Tutorials - online videos match audio to video, for easy visual learning.

Mobility Solutions


Visual Voicemail, Call Forwarding and other features are available online through optimum.net.


Wheelchair Accessibility - All Optimum stores are wheelchair-accessible.

Vision Solutions

Audible UI - Optimum offers a way to audibly guide you as you watch TV. If you are visually impaired, this feature may enhance your TV experience by providing audible descriptions of the programs and channels available to you. Please click here or call 866-575-8000 or visit your local Optimum Store to learn more about this new feature.

 

Billing

  • Read your statement online and zoom in for magnification.
  • A PDF of your bill is available on Optimum.net after logging into Pay Bill

Video Description - audio-narrated descriptions of what's going on in a TV or movie scene are available on popular channels, such as ABC, NBC, CBS, Fox and more.


VIP Ringing - set special ringtones for specific numbers to identify individual callers.


Service dogs are welcome at all Optimum stores.


Optimum Guides - find step by step instructions on how to connect, setup and use your TV, phone and internet services and features.